FAQ’S
Frequently Asked Questions
How do I create a wholesale account?
You can apply for a wholesale account by completing our registration form on the website. Once submitted, our team reviews your application before approval.
What documents are required for a wholesale account?
Typically we require valid business registration information, reseller or tax ID, and any other documentation demonstrating your business status.
How long does it take to approve my account?
Approval usually takes a few business days after all necessary information and documents are submitted and verified.
Do you sell to online marketplace sellers like Amazon or eBay users?
Yes, our products can be purchased by marketplace sellers if they meet our account eligibility conditions; however, resale policies of those platforms are determined by the marketplace itself.
What payment methods do you accept?
We accept secure bank transfers and other business payment options as listed at checkout. Card payments may not always be available.
Is there a minimum order quantity (MOQ)?
Yes, MOQ varies by product and is listed on each product page or in the catalog.
Can I change or cancel an order after placing it?
Orders can be modified within a limited time window after placement. Please contact support immediately if you need to change your order.
Will I receive an invoice?
Invoices are issued after payment confirmation. Pre-invoices or pro forma invoices may not always be provided prior to payment.
How can I track my order status?
You can contact our shipping or customer support team with your order number to receive an update on status and delivery timelines.
Do you offer international shipping?
Yes, we ship globally and support delivery to businesses in various countries around the world. International logistics, customs, and delivery estimates are provided during checkout or by request.